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Find all questions about billing.
What should I do if my payment fails?
If your payment fails, you can try the following yourself: Check: whether your credit card has expired whether you entered the correct check digit when ordering whether your credit card limit has already been reached for the billing period Change the payment details if necessary: In the Admin panel you will find the Payment details option as an account administrator. This calls up your profile settings. !(https://storage.crisp.chat/users/helpdesk/website/9f1b222735223800/paym
What payment methods are accepted for payment of Vacationizr?
We support all major credit card providers, such as: Visa Mastercard American Express As well as the SEPA direct debit.
How is my payment information saved?
To ensure that your personal information is always safe, we follow the strictest security guidelines. The credit card information is managed and stored solely by our payment provider. At no time do we have direct access to this data. The information is transmitted via an SSL-encrypted HTTPS connection directly to your payment provider via your browser.
How do I get my invoice?
We generate an invoice for each payment, which we send to your specified billing address by email. If you have misplaced the email, you can click on Invoices in the Admin panel in the Vacationizr. There you will find the option to download the invoice(s) again.
What happens if I enter my payment details?
As soon as you have entered your payment details, more than five employees can be added. For organizational reasons, the first debit is then made within 48 hours. If you have fewer than 6 employees, of course no booking will be made!
How can I print out invoices?
We create the invoices in PDF format. You can easily use a PDF reader application such as Ashampoo PDF Pro or Adobe Reader to print the invoices.
How can I cancel my subscription?
You can cancel your subscription at any time via your profile page. To do this, click on Payment details in the Vacationizr in the Admin panel, which will redirect you to account management. There you will find the option Cancel subscription to cancel the subscription.
What currency is the billing in?
All our products are debited in euros. Usually, the conversion of other currencies is carried out by the credit card providers and happens automatically.